Policy Guide

At Skyeology client safety and satisfaction is our number one priority. These policies have been carefully thought over to provide every client with that while still maintaining the integrity of our business. 

Retainer Fee: All appointments require this fee to be made prior to securing the agreed time slot. The fee does go towards the overall cost of the service and is transferrable for one reschedule as long as it is within 30 days of the original appointment. The fee is non-refundable unless a cancellation occurs and we are at fault.

Late Policy: Each appointment is allotted a certain amount of time for the esthetician to complete it. Being on time ensures that you as the client have the ability to receive the full service. With that being said we completely understand life happens and that is okay. We do offer a five minute grace period for all appointments. If you will be more the five minutes late, reach out to us in advance so that we are aware and can discuss any changes that may need to be made. After five minutes all appointments are subjected to cancellation. 

Cancellation Policy: All cancellations must be made at least 24 hours in advance. Anything under 24 hours will consider a late cancellation. After two late cancellations future appointments will have to be paid in full prior to securing a slot. 

 

No-Show Policy:  We understand things happen so please try to communicate with us. After one no-show you will be required to pay for the entire service up front before securing an appointment. If a second instance occurs then you will be banned from booking.

Rescheduling: If you need to rescheduled an appointment, it has to be done within 24 hours of the original appointment time. If you reschedule in less than 24 hours a $30 fee will be applied to the new appointment.

Refunds: All services are non-refundable once rendered. If you are unsatisfied with your service please contact us within 48 hrs of your appointment so that we can make the necessary accommodations. Any thing past 48 hours will not be considered so please communicate with us as soon as possible. 

Guest: Due to limited space no guest are allowed in the room while you are being serviced.